Join our hospitality team and take the lead in delivering exceptional guest experiences!
We are seeking a skilled and motivated Front Office Supervisor to oversee daily operations, guide the front desk team, and ensure guests receive outstanding service from arrival to departure.
🔹 Position: Front Office Supervisor
🔹 Department: Front Office
🔹 Location: Nehal Hotel, Abu Dhabi
Responsibilities:
-
Supervise and support the front desk team during daily operations.
-
Ensure smooth check-in/check-out processes and handle VIP arrivals.
-
Monitor reservations, room allocations, and guest requests using WINHMS.
-
Train, mentor, and motivate staff to maintain service excellence.
-
Handle guest complaints professionally and ensure quick resolution.
-
Assist in preparing daily reports, shift handovers, and documentation.
-
Coordinate with Housekeeping, F&B, and other departments for seamless operations.
-
Maintain high standards of grooming, professionalism, and guest service.
Requirements:
-
Previous experience in Front Office, with at least 1–2 years in a supervisory role.
-
Strong knowledge of WINHMS or similar hotel PMS software.
-
Excellent leadership, communication, and problem-solving skills.
-
Ability to multitask and work under pressure in a fast-paced environment.
-
Professional appearance, positive attitude, and attention to detail.
-
Strong customer service mindset and commitment to guest satisfaction.
We Offer:
-
Competitive salary and benefits
-
Supportive and growth-focused work environment
-
Training and career development opportunities