Job Location: Abu Dhabi

Job Description

• Manage and Provide Efficient, Prompt, Trouble-free, Courteous and quality Accounting Service
• Determine internal audit scope and develop annual plans.
• To identify loopholes and recommend risk aversion measures and cost saving.
• To obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc.
• To Prepare and present reports that reflects audit’s report and document process
• To act as an objective source of independent advise to ensure legality, validity and goal achievement.
• To conduct follow up audits to monitor Hotel Management’s intervention.
• To engage in continuous knowledge development regarding sector’s rule, regulation and best practice, tools, techniques and performance standards.
• To maintain open communication with management and audit committee.
• Have the ability to manage large amounts of data and to compile detailed reports.
• Have sound independent judgement.
• Security, Health And Safety
• Maintain high confidentiality in regards to Hotel Management privacy.
• Notifies the Financial Controller and Cost Controller regarding loopholes, errors, and misconducts identified.
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Follows appropriate procedures to provide for the security and safety of the Hotel Management accounts/finance.
• Attends meetings and training required by the Financial Controller, Cost Controller and Hotel Management.
• Continuously seeks to endeavor professionalism in own job function.

Salary Range: 1,600 AED to 1,800 AED

Duties & Responsibilities:

Responsible in changing towels, making beds and cleaning bathrooms.

Address clients’ queries and make sure our rooms are fully-stocked, clean and inviting at all times.

• Change bed linen and make beds
• Replace used towels
• Sweep and mop floors
• Vacuum carpets
• Dust furniture
• Replenish bath care products (e.g. soap and shampoo)

• Clean public areas, like corridors
• Report any technical issues and maintenance needs
• Address guests’ queries (e.g. on additional services)
• Help guests retrieve lost items
• Ensure all assigned rooms are clean and tidy by the end of the shift
• Follow hotel security guidelines

Job description

Responsibilities

• Assigns guests to the proper rooms upon check-in
• Answers customer queries via phone, online, or in person
• Manages phone and online reservations and event bookings
• Processes customer payments and verifies credit card information
• Maintains accurate records of bookings and payments
• Escalates more critical issues and concerns to supervisor or appropriate teams
• High school diploma; Bachelor’s degree in Hotel Management is preferred
• Minimum experience of 1 year in a customer service role
• Customer-centric attitude
• Computer literate
• Highly organized
• Excellent written and oral communication skills
• Proficiency in multiple languages is a plus
• Familiar with hotel reservation software
• Firm understanding of how travel planning websites work