Sales Executive

Job description

Responsibilities:

  • Demonstrated successful track record of building relationships and networks within the hospitality industry and companies in the UAE.
  • Must have experience in a similar field (Hotel)
  • A proven track record of meeting and exceeding sales goals in the building materials industry with a reputation as a determined and highly self-motivated entrepreneur.
  • Successful management of customer accounts.
  • Presenting and selling the company’s products and services to new business clients through sales visits.
  • Excellent communication skills.
  • Fluency in English will be an advantage.
Front Office Receptionist

Job description

Responsibilities

  • Assigns guests to the proper rooms upon check-in
  • Answers customer queries via phone, online, or in person
  • Manages phone and online reservations and event bookings
  • Processes customer payments and verifies credit card information
  • Maintains accurate records of bookings and payments
  • Escalates more critical issues and concerns to supervisor or appropriate teams
  • High school diploma; Bachelor’s degree in Hotel Management is preferred
  • Minimum experience of 1 year in a customer service role
  • Customer-centric attitude
  • Computer literate
  • Highly organized
  • Excellent written and oral communication skills
  • Proficiency in multiple languages is a plus
  • Familiar with hotel reservation software
  • Firm understanding of how travel planning websites work
Front Office Supervisor

Job description

Responsibilities:

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit/ floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
  • Cross Check all billing instructions are correctly updated
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensure Front office log book and hotel log book is always updated and actioned upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  • Participate in hotel committees and task force assignments.
  • Assist all departments in servicing the guests during high volume periods.
  • Takes responsibility in the absence of the Duty Manager/Front office manager
  • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Bartender / Waitress

Job description

Responsibilities:

  • Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
  • Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
  • Packaging food and beverages for sale.
  • Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
  • Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.
  • Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
  • Updating signage and displays to attract customers.
  • Taking inventory and replenishing items in display cases, at tables, or behind the counter.
  • Working as part of a fun, high-energy team.
  • Adhering to all food safety regulations and quality controls.

Requirements:

  • High school diploma or equivalent.
  • Experience in food and beverage preparation or customer service preferred.
  • Training and willingness to continue learning about food and beverage preparation.
  • Exceptional listening and communication skills.
  • Ability to walk, bend, and stand for extended periods.
  • Availability to work around peak hours, including nights, early mornings, weekends, and holidays.
  • A polite, engaging personality.
  • Commitment to customer satisfaction and service excellence.
  • Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
Room Attendant

Full Job Description

  • Greeting guests and responding to queries..
  • Changing bed linen and making beds.
  • Replacing used towels and other bathroom amenities, such as shampoo and soap.
  • Sweeping and mopping floors.
  • Vacuuming carpets.
  • Dusting and polishing furniture.
  • Emptying trash containers and ashtrays.
  • Restocking beverages and food items in the minibar.
  • Cleaning public areas, such as corridors.
  • Reporting any technical issues and maintenance needs.
  • Updating status of guest rooms on assignment sheet.
  • Returning and restocking cleaning cart at shift end.
COMMIS I, II, III

Job description

Responsibilities:

  • Cooking and preparing elements of high quality dishes
  • Assisting in the food preparation process
  • Preparing vegetables, meats and fish
  • Assisting other Chefs
  • Helping with deliveries and restocking
  • Assisting with stock rotation, Cleaning stations
  • Contributing to maintaining kitchen and food safety standards.

Requirements

  • Degree in Culinary science or related certificate
  • Credentials in health and safety training
  • Experience in a similar role in a Hotel is MUST.
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Terms and Conditions

Non-Refundable Room Only (NRF-RO) & Best Available Rate Room Only (BAR RO)

Non-Refundable: Please note that if canceled, modified, or in the case of a no-show, the total price of the reservation will be charged.

Prepayment: You will be charged a prepayment of the total price at any time.

Paid Parking
Private parking is available onsite (reservation is needed) and costs 20 AED per day.

Refundable Damage Deposit
A damage deposit of 200 AED in cash is required on arrival.

This will be collected upon arrival and it will be reimbursed on check-out, which is subject to an inspection of the room.

Early Check-In Policy
The guest must pay 200 AED for early check-in.

Check-in before 9:00 AM will be considered a day use, and the guest must pay the full day charges.

Check-out time will be 12:00 PM, and additional full-day charges will be applied for check-outs beyond 4:00 PM.

Please note: The guest needs to pay the Destination Fee of 15 AED at the property.