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Job description
Responsibilities:
Demonstrated successful track record of building relationships and networks within the hospitality industry and companies in the UAE.
Must have experience in a similar field (Hotel)
A proven track record of meeting and exceeding sales goals in the building materials industry with a reputation as a determined and highly self-motivated entrepreneur.
Successful management of customer accounts.
Presenting and selling the company’s products and services to new business clients through sales visits.
Excellent communication skills.
Fluency in English will be an advantage.
Job description
Responsibilities
Assigns guests to the proper rooms upon check-in
Answers customer queries via phone, online, or in person
Manages phone and online reservations and event bookings
Processes customer payments and verifies credit card information
Maintains accurate records of bookings and payments
Escalates more critical issues and concerns to supervisor or appropriate teams
High school diploma; Bachelor’s degree in Hotel Management is preferred
Minimum experience of 1 year in a customer service role
Customer-centric attitude
Computer literate
Highly organized
Excellent written and oral communication skills
Proficiency in multiple languages is a plus
Familiar with hotel reservation software
Firm understanding of how travel planning websites work
Job description
Responsibilities:
Ensure Outstanding customer care at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Adhere to company credit limit/ floor limit policies.
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
Cross Check all billing instructions are correctly updated
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Performs other duties as assigned, requested or deemed necessary by management.
Ensure Front office log book and hotel log book is always updated and actioned upon.
Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
Participate in hotel committees and task force assignments.
Assist all departments in servicing the guests during high volume periods.
Takes responsibility in the absence of the Duty Manager/Front office manager
As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
Packaging food and beverages for sale.
Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
Updating signage and displays to attract customers.
Taking inventory and replenishing items in display cases, at tables, or behind the counter.
Working as part of a fun, high-energy team.
Adhering to all food safety regulations and quality controls.
Requirements:
High school diploma or equivalent.
Experience in food and beverage preparation or customer service preferred.
Training and willingness to continue learning about food and beverage preparation.
Exceptional listening and communication skills.
Ability to walk, bend, and stand for extended periods.
Availability to work around peak hours, including nights, early mornings, weekends, and holidays.
A polite, engaging personality.
Commitment to customer satisfaction and service excellence.
Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
Full Job Description
Greeting guests and responding to queries..
Changing bed linen and making beds.
Replacing used towels and other bathroom amenities, such as shampoo and soap.
Sweeping and mopping floors.
Vacuuming carpets.
Dusting and polishing furniture.
Emptying trash containers and ashtrays.
Restocking beverages and food items in the minibar.
Cleaning public areas, such as corridors.
Reporting any technical issues and maintenance needs.
Updating status of guest rooms on assignment sheet.
Returning and restocking cleaning cart at shift end.
Job description
Cooking and preparing elements of high quality dishes
Assisting in the food preparation process
Preparing vegetables, meats and fish
Assisting other Chefs
Helping with deliveries and restocking
Assisting with stock rotation, Cleaning stations
Contributing to maintaining kitchen and food safety standards.
Requirements
Degree in Culinary science or related certificate
Credentials in health and safety training
Experience in a similar role in a Hotel is MUST.
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