Job description


  • Assigns guests to the proper rooms upon check-in
  • Answers customer queries via phone, online, or in person
  • Manages phone and online reservations and event bookings
  • Processes customer payments and verifies credit card information
  • Maintains accurate records of bookings and payments
  • Escalates more critical issues and concerns to supervisor or appropriate teams
  • High school diploma; Bachelor’s degree in Hotel Management is preferred
  • Minimum experience of 1 year in a customer service role
  • Customer-centric attitude
  • Computer literate
  • Highly organized
  • Excellent written and oral communication skills
  • Proficiency in multiple languages is a plus
  • Familiar with hotel reservation software
  • Firm understanding of how travel planning websites work
Job Type: Full Time
Job Location: Abu Dhabi

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Hotel Policies

Non-Refundable Room Only (NRF-RO) & Best Available Rate Room Only (BAR RO)

Non-Refundable: Please note that if canceled, modified, or in the case of a no-show, the total price of the reservation will be charged.

Prepayment: You will be charged a prepayment of the total price at any time.

Paid Parking
Private parking is available onsite (reservation is needed) and costs 20 AED per day.

Refundable Damage Deposit
A damage deposit of 100 AED in cash is required on arrival.

This will be collected upon arrival and it will be reimbursed on check-out, which is subject to an inspection of the room.

Early Check-In Policy
The guest must pay 100 AED for early check-in.

Check-in before 9:00 AM will be considered a day use, and the guest must pay the full day charges.

Check-out time will be 12:00 PM, and additional full-day charges will be applied for check-outs beyond 4:00 PM.