Job description
Responsibilities
- Assigns guests to the proper rooms upon check-in
- Answers customer queries via phone, online, or in person
- Manages phone and online reservations and event bookings
- Processes customer payments and verifies credit card information
- Maintains accurate records of bookings and payments
- Escalates more critical issues and concerns to supervisor or appropriate teams
- High school diploma; Bachelor’s degree in Hotel Management is preferred
- Minimum experience of 1 year in a customer service role
- Customer-centric attitude
- Computer literate
- Highly organized
- Excellent written and oral communication skills
- Proficiency in multiple languages is a plus
- Familiar with hotel reservation software
- Firm understanding of how travel planning websites work
Job Type: Full Time
Job Location: Abu Dhabi